Private Client Relationship Manager
Taipei, TW
Our Craft
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.
Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Our Blend of Benefits
16 days annual leave, 10 days paid sick leave, plus 4 giving more volunteer days.
Medical insurance that covers the cost of healthcare.
24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing.
Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year.
Experience our exceptional brands with a employee purchase.
Embrace Excellence
The Private Client Relationship Manager plays a pivotal role within the marketing team, responsible for cultivating and strengthening long-term relationships with high-net-worth and ultra-high-net-worth individuals (HNWI/UHNWI). This role focuses on delivering premium brand experiences through personalized engagement, exclusive events, and tailored communications that reflect the prestige of Edrington’s portfolio. In addition to driving brand affinity and client loyalty, the role is accountable for managing direct-to-consumer (DTC) sales operations and achieving defined commercial targets. The position also requires effective use of customer relationship management tools and strict adherence to data privacy regulations to support business growth and ensure operational excellence.
Make an Impact
1. Client Relationship Management & Development: Build and nurture long-term relationships with HNWIs and UHNWIs, ensuring high levels of satisfaction and loyalty. Proactively identify and engage potential clients through networking and targeted recruitment strategies.
2. Event Planning & Execution: Collaborate with the Head of Marketing, Brand Managers, and Brand Ambassadors to conceptualize, plan, and execute premium client-facing events such as private tastings, exclusive dinners, and product launches. Ensure each event aligns with brand values and delivers a memorable experience.
3. Client Communication & Service: Maintain consistent and brand-aligned communication with clients across various channels (e.g., Messenger, LINE, SMS, email). Respond promptly to client and partner inquiries, providing accurate product and pricing information and ensuring a high standard of service.
4. Brand Advocacy & Education: Serve as a knowledgeable ambassador for the Edrington portfolio, conducting private tastings and educational sessions to deepen client understanding and appreciation of the brands. Leverage brand assets to deliver personalized and immersive experiences.
5. Sales Operations & Target Achievement: Manage direct-to-consumer (DTC) sales operations, ensuring alignment with pricing strategies and margin structures set by regional leadership. Take ownership of achieving defined sales targets and commercial KPIs within the DTC and Prestige product channels. Monitor sales performance, identify growth opportunities, and implement initiatives to drive revenue and profitability.
6. CRM & Data Management: Utilize the Consumer Relationship Management (CRM) platform to manage client profiles, segment audiences, and tailor communications. Ensure accurate data capture and secure handling of client information in compliance with local and global data protection laws.
7. Reporting & Insights: Generate monthly performance reports and ad hoc analyses based on established KPIs. Provide insights into client behavior, engagement trends, and campaign effectiveness to inform strategic decisions and continuous improvement.
8. Compliance & Governance: Ensure all client interactions and data management practices comply with internal policies and external regulations. Maintain the integrity and security of the client database, including timely updates and system uploads (e.g., HubSpot).
Your Talent and Skills
The preferred qualifications for the role are as follows:
• 6+ years working experience preferably in beverages, hospitality, or luxury marketing / retail.
To succeed in this role:
• Strong interpersonal, communication, presentation and negotiation skills
• Able to work under pressures and willing to take up challenges
• Highly motivated, dynamic and proactive approach
• Good in spoken and written English.
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.
Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
