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CRM Executive

Requisition Id:  562
Location: 

Singapore, SG, 18961

About Edrington

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin and Wyoming Whiskey.

Position Summary

Under the guidance of eCommerce & CRM Manager, this role is expected to execute and refine multi-channel Consumer Relation programmes aligned to brand strategies and secure (1) brand reach to current and potential direct consumers, (2) support on-ground brand communications via CRM channels, (3) assist in sustainable growth in revenue and profit and (4) responsible for managing the Edrington consumer database (Hubspot).

The CRM Executive should have a good understanding on creating dashboards and reports, analyse consumer behavioral, lifestyle, transactional and demographic data / trends / characteristics via Hubspot system and propose relevant marketing programme through multiple communication with supporting the vision of growing direct consumer loyalty and reach.

Job Description

  • Custodian of database (HubSpot) and management and maintenance of consumer data to ensure data integrity.
  • Apply CRM system (Hubspot) to be able to invite targeted clients for any marketing communications, promotion, eDM and event invite.
  • Works with the Marketing Manager and Relationship Manager to ensure specific targeting of Tier 3 and 4 clients for communications.
  • Analyse performance of campaigns to provide concrete learnings and recommendations for future activations.
  • Interpret data to gain deeper understanding of consumers to develop the right consumer journeys, communication and targeted sales.
  • Ensures the systematic tiering is operating effectively and uses data reporting to recommend to Head of Marketing / PCRM the system nomination of Tier 1 and 2 customers.
  • Conduct DTC event follow up, analyses and generate consumer interest and feedback to identify area for improvement or best practice implementation.
  • Share new and emerging CRM best practices across the business in order to give the business a competitive edge over competition in consumer acquisition.

Skills and Experience

  • At least 4-6 years of experience in data analytics in a marketing or campaign management capacity.
  • Bachelors’ Degree in Quantitative field, such as Statistics, Economics, Business Analytics, Business Management, or Marketing.
  • Experience in working with SQL or other relational databases.
  • Strong initiative plus strong follow-up ability a must.
  • Must be a confident communicator and presenter.
  • Strong analytical skill and ability to adapt to change. 
  • Knowledge and understanding of current trends in luxury lifestyle and prestige consumer goods highly preferred.

 

 

Application will close on 7 July 2022. Only shortlisted candidates will be notified.

Interested candidates, kindly specify your current and expected remuneration in your CV.

Employee value proposition

At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.