Boutique Manager, The Macallan

Requisition Id:  2210

Singapore, SG, 18961

About Edrington

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands.

The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey and Noble Oak in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Edrington is headquartered in Scotland and employs over 3,000 people in its wholly owned and joint venture companies, with over half employed outside the UK. We own our route to market in 16 countries and distribute our brands to more than 100 countries around the world through joint ventures and third-party agreements.

Edrington’s principal shareholder is The Robertson Trust, which has donated £322 million to charitable causes in Scotland since 1961. Our business is underpinned by the Edrington values of giving, respect, integrity and excellence.

Position Summary

The Macallan Boutique at Raffles Hotel requires an experienced luxury Boutique Manager who is focused, passionate and driven to provide impeccable customer service. This individual will be experienced in inspiring and motivating a strong team to deliver a best in class luxury retail experience for our guests from around the world.

Job Description

  • Inspires the boutique team to ensure that customers of The Macallan Boutique receive best in class customer service in all areas of their luxury shopping by adapting good practices from luxury brands to The Macallan @ Raffles boutique.
  • Ensures The Macallan @ Raffles boutique is presented as a luxury retail environment in line with the brand strategy.
  • Ensures the boutique team retains up-to-date product knowledge with regards to storytelling, whisky knowledge, serving ritual and product information.
  • Ensures the boutique team are fully aware of all bespoke product offerings across the brand range.
  • Professionally upsell, where appropriate, by engaging the customer in a diplomatic and welcoming manner.
  • Identifies, develops and enrols the relevant training plans for the boutique team to elevate customer service at the boutique, e.g. selling ceremony, luxury mindset, luxury storytelling.
  • Accountable for the boutique sales planning and achievement plan.
  • Recruits new prospect clients, ensures accurate data capture using the CRM system (Hubspot) and maintains client database to optimise client loyalty (lifetime value).
  • Be a visible leader in The Macallan Boutique team that leads by example and inspires world class delivery in line with our guideline of service, procedures and policies.

Skills and Experience

  • Highly experienced in luxury retail merchandising and sales process.
  • Outstanding customer service knowledge and delivery
  • Excellent people management skills
  • Strong commercial sales skills in a luxury retail environment with the appropriate use of sales tools / techniques and promotions to drive excellent results
  • Strong eye for detail with best practice knowledge of stock control and retail sales management (retail KPIs, conversion rate)
  • Strong numerical and literacy skills
  • Precision and accuracy when handling customer details and transactions
  • Inspiring leadership skills with high level of confidence and maturity
  • Strong and effective people manager
  • Friendly and approachable to all customers and colleagues alike
  • Quality driven with high standards of customer service and attention to detail
  • Flexible approach to task and work activity
  • Takes exemplary pride in their appearance as an ambassador for The Macallan

Application will close on 31 March 2024. Only shortlisted candidates will be notified.

Interested candidates, kindly specify your current and expected remuneration in your CV.

Employee value proposition

At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.