eCommerce Operations Supervisor

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. 

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

15 days annual leave, plus 4 Giving More volunteer days 

Invest in your future - additional provident fund

Private medical insurance 

24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing 

Experience our exceptional brands with a generous annual product allowance

Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The eCommerce Operations Supervisor of China is responsible for executing daily operations supporting our eCommerce business in China. 

Our eCommerce business is comprised of both eBoutique and shop-in-shop operations on major eCommerce platforms including Tmall & JD. This position will need to work closely with our TP, supply chain and finance partners.   The eCommerce business is poised for strong year on year growth and will be expanding in both brands and channels.

Success is measured by the delivery of our eCommerce sales targets, but also in operational efficiency and customer experience.  The role reports to the Head of eCommerce.

Make an Impact

• Work with TP to manage online business and achieve business target. Optimization on the daily operation to secure the best-in-class luxurious experience. 
• Daily store operation analysis, identify risk and propose specific solution and take actions.
• Week/Month operation data analysis, summarize and improvement proposal
• Oversee customer service function (outsourced at TP) on pre-sales and post-sales enquiries
• Monthly reconciliation between product purchasing and platform operating expenses
• Coordination with supply chain, finance, TP and 3PL on eCommerce operations
• Tracking and replenishment of packaging materials with logistics and procurement.
• eCommerce spending monthly tracking and handles PO creation and processing.

Your Talent and Skills

• 4 years+ in eCommerce operations. specifically, TM/JD/WeChat mini program.
• Experience working with supply chain partners including 3PL and courier partners.
• Knowledge and ability to plan sales and inventory according to eCommerce seasonality and brand new product launches and campaigns.
• Hands-on experience at eCommerce TP preferred.
• Proficient in both written and oral English.

Desired Qualities

• Creative and entrepreneurial; ability to work manage and work effectively with internal and external partners
• Good communication skills
• Strong data driven and analytical skill.
• Detail-oriented. 
• Ability to multi-task and handle stress

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.