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Customer Service Representative - North

Requisition Id:  461
Location: 

New York, NY, 10010

About Edrington

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin, and Wyoming Whiskey.

Position Summary

The Customer Service Representative will focus on ensuring that we work seamlessly between our UK parent/domestic warehouse and our key distributor partners in the market with regards to delivery of product into the marketplace and white glove excellence. This Customer Service role will be key to ensuring the continued success and growth of these critical markets for Edrington.

Job Description

  • Process all orders submitted by customers in a timely manner in SAP.
  • Interact effectively with warehouse and tucking partners to ensure orders are shipped on time.
  • Demonstrate excellent verbal and written communication skills and incorporates “white-glove” mentality into all aspects of their role.
  • Demonstrate understanding of Spirits business and has the ability to articulate reasons for order fulfillment issues and propose solutions.
  • Incorporate understanding of Edrington business into decision making and develop solutions that balance Edrington ways-of-working with customer expectations.
  • Maintain high degree of electronic organization on order processing and shipment tracking.
  • Pro-actively interact with commercial employees to help understand issues with order fulfillment and availability.
  • Pro-actively provide customers with communications and solutions when expectations cannot be met.
  • Understand business environment and has the ability to flag issues with compliance, allocation, and improper practices.
  • Support finance managers with allocation and Forecast management
  • Understand basics of supply chain and how product moves into market.

Skills and Experience

  • Requires a Bachelor’s Degree
  • 2-3 years of customer service experience with luxury brands
  • Proficiency in Excel.  SAP a plus.
  • Excellent oral and written communications
  • Energetic, passionate, and shows ability to work in fast-paced environment
  • Valid driver’s license
  • Eligible to work in the US
  • At least 21 years of age

Benefits and Perks

  • 25 days of paid time-off, 11 paid holidays, end of the year break and office closes every Friday at 1PM
  • 100% employer paid health benefits for employee and dependents
  • Competitive 401K company match
  • Employer paid Short & Long Term Disability and basic Life Insurance
  • Pre-tax benefits
  • Mentoring
  • Global Wellbeing program

Equal opportunities

Edrington provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability or genetics. In addition to general legal requirements, Edrington complies with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City