Customer Activation Manager - On Trade

Our Craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin. 

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £36,000 - £46,000 per annum
• Annual Bonus
• Car Allowance
• 37 days holiday, plus 4 Giving More volunteer days 
• Save for retirement and invest in your future - pension contributions  (employee up to 7%, employer up to 14%) 
• Share in our success with access to our ShareSave scheme (subject to eligibility) 
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line 
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing 
• Experience our exceptional brands with an annual brand box
• Embrace work-life harmony with 50:50 hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year 

Embrace Excellence

Due to an internal promotion, an exciting opportunity has arisen to join the Commercial Marketing team at Edrington UK to work within the Luxury On Trade channel in London. This role will be pivotal as Edrington UK pursues an increasingly prestige-led strategy. Working directly with our customers and closely with our Brand and Commercial teams, you will be responsible for all elements of the planning, execution and commercial delivery within your channel. 

Make an Impact

You will be responsible for BI allocation, spend monitoring and reporting; ensuring strategic allocation of brand investment to deliver optimal commercial return against robust commercial KPIs. You will have a detailed knowledge of our innovation and new release pipeline and understand the diverse needs of our On Trade customers.

The Customer Activation Manager will be tasked with executing best in class omnichannel customer marketing plans. A key part of this role is also collaborating with, and influencing, multiple internal and external stakeholders to deliver the ambition.

We are looking for a luxury expert that demonstrates creativity and high levels of delivery and engagement; an individual who can help elevate our brand and consumer experiences across a high-profile account base, underpinned by solid customer partnerships.

Your Talent and Skills

Joining Edrington UK as a Customer Activation Manager, you should bring a wealth of experience in On Trade customer marketing, operational and high-profile omni-channel expertise, ideally within the ultra-premium sector. Your ability to understand and meet the diverse needs of customers and consumers, coupled with excellent influencing, communication, and organisational skills, will be essential to driving success in this role. You will be a natural at making quick informed decisions and have the ability to manage a diverse and complex set of challenges and dynamics simultaneously. 

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.