Visitor Experience Host - Seasonal

Our Craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin. 

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• £13.91 per hour (£20.86 per hour at weekends) £27,124.50 annually
• 37 days holiday (pro rata), plus 4 Giving More volunteer days  
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
• Embrace work-life harmony with, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

We are excited to offer opportunities for Visitor Experience Hosts to join our team on a seasonal basis, with both part-time and full-time positions available. Based at the Highland Park Distillery and Albert Street shop in Orkney, you will play a key role in delivering exceptional customer service, consistently exceeding visitor expectations. As the welcoming face of our brand, you will engage and delight our guests, ensuring they enjoy a truly 5-star hospitality experience at every stage of their visit.

Shifts will vary across weekdays and weekends, you will work predominantly 9.30am to 5.30pm, however dependant on business needs there may be some evening work required.

Make an Impact

• Reporting to the Visitor Experience Manager, key responsibilities include:
• Welcoming all visitors with professionalism whilst delivering a 5-star visitor experience in all areas of our Highland Park distillery
• Providing distillery and virtual tour experiences, whisky tastings and excellent retail customer service, imparting up to date whisky knowledge
• Maintaining up to date stock knowledge regarding pricing, product origination, product function and story
• Through engagement and personal drive ensure that every guest leaves having had a distinctive Highland Park experience.
• Ensuring excellent standards of housekeeping are maintained

Your Talent and Skills

To be successful in this role, you have an enthusiastic, committed ‘can do’ approach to your work. You work well under pressure, enjoying working both within a team and individually. Excellent communication and interpersonal skills are important within this role. You have the flexibility to work a variety of shifts including weekend work and some evenings. A full, clean driving license is preferred as there may be occasional driving duties.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.

Application Closing Date - 9th June 2025