Technology Services Analyst

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive. 

Our Blend of Benefits

Embrace Excellence

The HRIS Analyst will support the global HR team in the day-to-day administration of Edrington’s HR system, SuccessFactors.Working under the guidance of the HRIS Manager and senior team members, this role will support the delivery and ongoing maintenance of HR technology solutions, under the guidance of the HRIS Manager and senior team members

This includes support routine reporting and analytics requests using established tools, templates and guidance .A key focus of the role is providing first-line support for incidents raised by the business in relation to SuccessFactors. This includes responding to user queries, offering guidance, resolving basic technical issues, and escalating more complex issues where appropriate.

The role will also support change activities by participating in testing, documentation, and implementation of system updates and enhancements.A proactive attitude, willingness to learn, and ability to deliver high-quality support in a fast-paced environment are essential for success in this role.

Make an Impact

• Provide day-to-day support to the global HR community, assisting with system queries, basic issue resolution, and user guidance.
• Support the monitoring of system performance, escalating issues where required to senior team members or third-party providers.
• Assist in troubleshooting system issues and contribute to problem-solving activities under guidance.
• Log and track system issues with software suppliers and internal IT teams, following established processes.
• Perform basic report creation and support HR reporting requirements using standard tools and templates.
• Support data quality activities, including running checks and highlighting inconsistencies.
• Participate in functional and user acceptance testing for system changes and enhancements.
• Support testing of system upgrades and new functionality releases.
• Support end-user training activity by preparing materials, maintaining guidance documents and assisting during training sessions.

Your Talent and Skills

Education

• HND / Degree (or equivalent) in IT, Business Systems, HR Systems, HR or a related subject.

Experience

• Experience in HR systems, IT support, or similar environment.
• Exposure to SAP SuccessFactors or other HR systems is advantageous but not essential.

Skills

• Basic understanding of HR systems and processes (SAP SuccessFactors preferred).
• Familiarity with IT support or service management processes (e.g., ticketing tools).
• Strong attention to detail with a focus on data accuracy and quality.
• Analytical mindset with an interest in problem-solving and continuous improvement.
• Good organisational skills with the ability to manage and prioritise tasks with guidance.
• Proficient in Microsoft Office tools, particularly Excel (basic formulas, data handling).
• Effective communication skills with the ability to engage with stakeholders at different levels.
• Team-oriented, with a proactive and willing-to-learn attitude.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.