Luxury Customer Activation Manager

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. 

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary  £34,000-£42,000 
• Annual Bonus
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 7%, employer up to 14%)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
• Embrace work-life harmony with hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Please note this is a 12 months FTC 

Embrace Excellence

This role will be pivotal as Edrington UK pursues an increasingly prestige-led strategy. Working directly with our customers and closely with our Brand and Commercial teams, you will be responsible for all elements of the planning, execution and commercial delivery of the luxury on-trade channel.  

You will support the wider retail team with BI allocation, spend monitoring and reporting; ensuring strategic allocation of brand investment to deliver optimal commercial return against robust commercial KPIs. You will have a detailed knowledge of our innovation and new release pipeline and understand the diverse needs of our key specialist & RTM customers.

We are looking for a marketing expert that demonstrates creativity and high levels of delivery and engagement; an individual who can help elevate our brand and consumer experiences across a high-profile account base, underpinned by solid customer partnerships.

Make an Impact

Skills & core competencies required include:

• An experienced luxury customer marketing / operational expert, with a demonstrable track record of delivering successful, high-profile omnichannel campaigns
• An in-depth understanding of the needs of both customers and consumers that can be translated into excellent standards of execution
• Experienced in the world of digital and what it takes to gain real cut-through for our brands in an online space
• The ability and credibility to influence, lead, and energise across all business functions
• Highly motivated and inquisitive with high levels of organisation skills
• Strong interpersonal and communication skills
• The ability to manage a diverse and complex set of challenges and dynamics simultaneously; operating autonomously, to make quick and informed decisions  

Your Talent and Skills

• Sound experience of the specialist retail and RTM channel; preferably with experience in the world of luxury with a demonstrable track record of delivering successful high-profile activity is highly desirable
• Passionate about the brand build with a demonstrable track record of project management
• A numerate and commercial individual that can think strategically with strong analytical skills
• Strong planning, prioritisation, and project management skills
• The ability and credibility to influence and engage across all business functions
• Strong interpersonal and communication skills
• Tenacity & enthusiasm – a strong sense of self-motivation to deliver results
• The ability to manage a diverse and complex set of challenges and dynamics simultaneously
• The ability to operate autonomously and remotely – to make quick and informed decisions
• The ability to develop, implement & evaluate new business processes within a dynamic business environment
• Experience in the disciplines of brand management, category management or sales will be a distinct advantage

Closing Date: 3rd August 

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.