Despatch Coordinator

Requisition Id: 3927

Location:

Glasgow, Scotland, GB, G15 6RW

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

Salary £31500 - £39500
37 days holiday, plus 4 Giving More volunteer days
Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
Share in our success with up to 10% Share Reward scheme (subject to eligibility)
Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
Embrace work-life harmony 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The Dispatch Coordinator is responsible for the end-to-end management of all Dispatch activities from the warehouse. This role ensures the efficient scheduling and timely Dispatch of customer orders, balancing outbound demand with warehouse operational capacity.

Key responsibilities include coordinating and controlling daily Dispatch workflows, monitoring order readiness, and ensuring all outbound goods are processed accurately and on time. The role also involves maintaining effective communication with warehouse teams to support smooth operational flow.

On a rotational basis, the Dispatch Coordinator will oversee on-site Freight Drivers, ensuring operational continuity by managing loading sequences in alignment with warehouse priorities.

The role is also accountable for updating SAP with accurate order and shipment information and completing all system Dispatch activities to enable successful delivery.

The role shifts are Monday-Thursday 07:45-16:45 and Friday 07:00-11.30.

Make an Impact

Develop and manage daily and weekly dispatch plans aligned to production schedules, customer requirements, SLAs, and operational priorities, adjusting plans in real time to address delays, shortages, and other operational issues.
Coordinate the end-to-end dispatch process, including driver check-in, vehicle loading with Warehouse teams, load optimisation, PGI completion, accurate SAP updates, and completion of all relevant operational and regulatory documentation.
Maintain high standards of Health & Safety, Quality, and Compliance by reporting and escalating risks, adhering to quality procedures, supporting audits and corrective actions, and ensuring all activities are carried out safely and accurately.
Support and lead continuous improvement initiatives, including 5S activities, quality improvement actions, training requirements, and the implementation of departmental improvement opportunities.

Your Talent and Skills

To be successful in this role, you will have previous experience in logistics, transportation, supply chain, or a similar operational environment, along with strong organisational skills and the ability to manage multiple priorities in a fast-paced setting. You will be an effective communicator with a customer-focused mindset and be proficient in SAP and Microsoft Office applications. A good understanding of health and safety practices within warehouse operations is essential, as are strong problem-solving skills and the ability to make quick, informed decisions. You will demonstrate a continuous improvement mindset, proactively identifying opportunities to enhance processes and efficiencies. As a diligent and detail-oriented completer-finisher, you will take ownership of tasks, ensuring they are seen through to completion with accuracy and precision.

Knowledge of customs processes, including import and export procedures, would be advantageous.

As this is a Known Consignor role, enhanced pre-employment checks will be required, including more comprehensive background screening for the successful candidate.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Applications close 28th July at midnight*

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.