The Macallan Host
Aberlour, Scotland, GB, AB38 9RX
Our Craft
Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.
Our Blend of Benefits
- Salary £16.01 per hour, £31,219.50 per annum plus shift allowance
- 37 days holiday, plus 4 Giving More volunteer days
- Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
- Share in our success with up to 10% Share Reward scheme (subject to eligibility)
- Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
- 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
- Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
- Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
Embrace Excellence
The Macallan Host on The Macallan Estate will ensure that all guests on are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will host and support highly engaging, entertaining and educational experiences that communicate The Macallan brand to all guests. You will offer a world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Estate.
Make an Impact
- Deliver exceptional guest experiences, welcoming visitors and bringing The Macallan brand, heritage and values to life
- Ensure The Macallan Estate is presented to the highest 5-star standards, maintaining immaculate front and back-of-house areas.
- Work collaboratively across the Estate to exceed guest expectations and provide personalised support, including accessibility and concierge services.
- Develop expert knowledge of The Macallan brand, products and experiences, ensuring every guest interaction reflects the brand’s luxury positioning.
- Host engaging distillery, estate, tasting and boutique experiences, tailoring recommendations to enhance each guest’s visit.
- Drive boutique performance through outstanding customer service, product expertise, responsible upselling and stock management.
- Adhere to all operational, health and safety, and brand standards, acting as an ambassador for The Macallan, Speyside and Scotland.
Closing Date: July 21st
Your Talent and Skills
Experienced Guest Experience Host within retail, hospitality or tourism sector. Meticulous in detail to ensure that the experience of the visitor is delivered to the highest standards as expected of a 5-star luxury destination.
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A charismatic, positive and engaging personality with outstanding customer service and storytelling skills.
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Strong knowledge of, or the ability to quickly learn, The Macallan brand, heritage and markets.Additional spoken languages would be advantageous.
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Proven retail and sales experience, including link selling and delivering commercial results
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Confidence, professionalism and pride in personal presentation
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A friendly, approachable manner and commitment to the highest standards of guest service
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Excellent attention to detail, accuracy and ownership
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A flexible, can-do attitude with strong personal standards and time management
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Knowledge of retail operations, including point-of-sale materials, cash handling, card transactions and customer data accuracy.
We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.
A Place For Everyone
We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.
