Hospitality Apprentice

Our Craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin. 

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £25840 plus shift allowance
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The Macallan Apprentice will work towards and complete a SVQ in Hospitality Services at SCQF level 5 as well as SVQ Retail Skills SCQF level 5, whilst working within The Macallan Distillery experience teams on a rotational basis. The role ensures that all guests are given a world class luxury experience of The Macallan. Providing exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan.

Make an Impact

• Complete all necessary work to achieve the SVQ in Hospitality Services & Retail Skills
• Help the team deliver a world-class brand experience at The Macallan Estate across Food & Beverage and Guest Experience rotations
• Maintain high standards of housekeeping and service in all F&B areas, ensuring they are set up and fully stocked
• Provide exceptional guest service, exceeding expectations
• Practice safe manual handling to move food and drink supplies
• Serve food and drinks in a timely and professional manner, ensuring clean crockery, cutlery, and glassware are available
• Complete seamless table turnarounds efficiently
• Understand all menu offerings and confidently explain items to guests
• Greet and serve guests in a friendly and professional manner
• Ensure all serve ingredients are planned, sourced, prepared, and stored appropriately and in a timely manner
• Manage stock replenishment and ordering, with ice management as a key operational requirement
• Keep The Macallan Boutique immaculately presented, organised, and well-stocked
• Be willing to learn about The Macallan products and share that knowledge with guests

Your Talent and Skills

To be successful in this role, you are committed to excellent customer service, demonstrating strong numerical and literacy skills, along with good communication abilities. You are friendly and approachable to both customers and colleagues, quality-driven with high standards of cleanliness and attention to detail. You maintain strong personal standards of timekeeping and a willingness to execute tasks perfectly, staying calm under pressure. You take pride in your work, showing a strong sense of ownership and responsibility, especially in handling cash and credit card transactions.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.