Guest Experience Assistant

Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive. 

Our Blend of Benefits

• 12 month FTC
• Salary  £13.45 per hour plus shift allowance
• Hours – 37.5 hours per week
• 37 days holiday pro rata, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

The Macallan Guest Experience Assistant ensures every visitor to The Macallan Estate receives a world‑class luxury experience delivered through exceptional service. By providing warm hospitality and expert knowledge, you will inspire lasting brand advocacy and create an outstanding experience for all guests of The Macallan Boutique.

Make an Impact

• Deliver exceptional, brand‑led service that inspires guests to become ambassadors of The Macallan
• Work and communicate effectively across The Macallan Estate, maintaining impeccable presentation standards
• Adhere to all estate and Edrington procedures, ensuring health, safety, and operational excellence
• Remain fully attentive to guest needs, including concierge and accessibility support
• Build strong brand and product knowledge through training and continuous learning
• Maintain tasting areas to agreed presentation standards
• Confidently use booking and till systems
• Proactively exceed guest expectations by recommending relevant experiences and products
• Stay informed on local insights and events to enhance the guest experience
• Maintain up‑to‑date knowledge of products, pricing, and bespoke offerings
• Professionally upsell through warm, diplomatic engagement
• Follow best‑practice stock control, rotation, security, and payment handling

Your Talent and Skills

• A strong, charismatic, positive and upbeat people person
• Ability to learn and retain information about The Macallan brand and the brand heritage
• Additional fluent language skills (oral) would be a distinct advantage
• Confident, smart and takes immense pride in their appearance
• Very friendly and approachable to all guests and colleagues alike
• Driven to deliver the highest standards of luxury customer service and experience
• Attention to detail
• Flexible, ‘can do’ approach to tasks and work activity
• Strong personal standards of time keeping and a willingness to execute tasks perfectly
• A strong sense of ownership and pride
• Experience of processing high value transactions in a discreet and professional manner

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Closing Date: 5th May

Please note this is a 12 month FTC 

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.