Guest Experience Assistant

Our Craft

Our vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our leading brand, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey category. Edrington also has a strategic partnership with No.3 London Dry Gin.

Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits

• Salary £13.06 per hour, £25,467.00 per annum
• 37 days holiday, plus 4 Giving More volunteer days
• Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
• Share in our success with up to 10% Share Reward scheme (subject to eligibility)
• Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
• 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
• Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop 
• Embrace work-life harmony with 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

An exciting opportunity have arisen within The Macallan Estate. As the Guest Experience Assistant, you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will offer a world class service, creating the ultimate customer experience; an experience to be enjoyed by anyone who visits The Macallan Boutique. Working 3 days from 7, Monday to Sunday.

Make an Impact

• To welcome all guests with a passionate and exceptional customer service and inspire all guests to become enthusiastic ambassadors of The Macallan
• Be willing to develop knowledge of and passion for The Macallan and become the ultimate ambassador for The Macallan, whisky, Speyside, and Scotland
• Maintain impeccable standards of grooming and appearance, in line with the grooming and appearance guidelines at The Macallan Estate
• Follow all procedures, systems and processes as set out by The Macallan Estate and across the wider Edrington business
• Help guests with any accessibility needs across The Macallan Estate, which could include driving our mobility transport
• Provide support for The Macallan Hosts with the delivery of world class experiences.
• Ensure the Macallan tasting areas are consistently set-up and maintained to the agreed standard. 
• Frequent use of booking and till systems on computers and other devices.
• Maximise every opportunity to exceed guest expectations and recommend experiences and products
• To retain up to date stock knowledge with regards to pricing, product origination, product function and story
• Be fully aware of all bespoke product offerings across the brand range e.g. engraving

Your Talent and Skills

• A strong, charismatic, positive and upbeat people person
• Excellent communication skills.
• Ability to learn and retain information about The Macallan brand and the brand heritage
• Confident, smart and takes immense pride in their appearance
• Attention to detail
• Flexible, ‘can do’ approach to tasks and work activity
• Strong personal standards of time keeping and a willingness to execute tasks perfectly
• Cash and credit card transactions

Application Closing Date: 1st November 2024