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Food and Beverage Host

Requisition Id:  98

Aberlour, Scotland, GB, AB38 9RX

About Edrington

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the fast-growing single malt category and Naked Malt in the blended malt category. Our portfolio is completed with The Famous Grouse Blended Scotch Whisky, Brugal premium rum from the Dominican Republic and Noble Oak American Whiskey. Edrington also has strategic partnerships for No.3 London Dry Gin, Wyoming Whiskey and Tequila Partida. 

Remuneration and Package

  • Rate of pay:  £12.73 per hour
  • Open to offer both part-time & full time hours (22.5/30/37.5 hours per week)
  • 37 days annual leave 
  • Closed over festive period
  • Attractive pension
  • Private Medical Cover 
  • Share Reward Scheme / Share Save Scheme
  • Cash equivalent staff product vouchers

Position Summary

An exciting opportunity has arisen within the F&B team on The Macallan Estate. As a The Macallan Food & Beverage Host you will ensure that all guests are given a world class luxury experience of The Macallan with exceptional customer service that exceeds all expectations of our guests, to inspire lifelong enthusiastic brand advocacy of The Macallan. You will deliver an inspiring and exciting brand experience of The Macallan through exceptional delivery of all food and drink related service, across The Macallan Estate.

Job Description

Reporting to the Food & Beverage Manager, the Food & Beverage Host is responsible for:

  • Possessing a strong knowledge and passion for The Macallan
  • Maintaining high standards of service in the bar, brasserie and at events
  • Providing exceptional guest service, at all times, to exceed guest expectations
  • Ensure The Macallan food and beverage areas constantly achieve high standards of performance and service, as well as ensuring they are set-up and maintained to the agreed standard
  • Ensuring a friendly and professional approach to service during breakfast, lunch, dinner and at events
  • Completing seamless table turnarounds in an efficient manner
  • Maintaining an in-depth knowledge of The Macallan food menu, as well as cooking techniques to ensure that you are knowledgeable about the service offering and can make recommendations to customers, if required
  • Maintaining full knowledge of drink and coffee menu, as well as the standards around how these should be served
  • Ensuring The Macallan bar constantly achieves high standards of performance and service
  • Ensuring the drink quality and serve is constantly exceptional and in line with brand etiquette
  • Responsible for the continuous development of the bar service offering, in terms of menu development and in accordance with the brand development and DNA
  • To ensure all serve ingredients are planned, sourced, prepared and stored appropriately and in a timely manner

Skills and Experience

Experience Required:

  • Experience with breakfast, lunch, dinner and event service delivery within a hospitality establishment 4 star or above
  • Outstanding customer service knowledge and delivery
  • Basic food hygiene knowledge and understanding
  • Basic bar knowledge, especially in a whisky and/or cocktail environment
  • Confident and smart with a mature, professional manner and a strong sense of ownership and pride
  • Friendly and approachable to all customers and colleagues alike
  • Quality driven with high standards of cleanliness and attention to detail
  • Experience of working shifts – at times you will be required to work an early breakfast and late dinner shift, as well as weekends
  • Responsible handling of cash and credit card transactions with strong numerical, literacy skills and communication skills
  • Strong personal standards of time keeping and a willingness to execute tasks perfectly

Employee Value Proposition

At Edrington, you will experience an incredible culture based on respect and giving more. We are exceptionally passionate about our brands and genuinely care about our people, continually investing in their development and wellbeing. Join Edrington and make a world of difference.